Shipping Policies & Operations

How to Place Orders

NeoLife offers several convenient ways to place your orders:

• Order Online: Members and Promoters can place orders at MyOffice.NeoLife.com, and Retail customers can shop at ShopNeoLife.com.
• By Phone: Call our Field Support team at 800.432.5842, available Monday through Friday, 7 a.m. – 5 p.m. PST.
• By Fax: Send orders to 510.952.3098.
• By Mail:
  NeoLife International
  Attn: Order Desk
  4555 Great America Parkway, Suite 220
  Santa Clara, CA 95054

Payment Methods

We accept various payment methods, including major credit cards and NeoLife-specific payment options. For more information on accepted payment types, please contact our Field Support team at 800.432.5842.

Order Processing Time

We always aim to process and ship orders quickly. In fact, our goal is to process orders, and prepare them for shipment, within 1-2 business days of orders being placed. 

Shipping Methods

NeoLife ships orders using common carriers, selected to keep costs low and provide efficient delivery. We may switch carriers based on factors like location and package size, always prioritizing cost-effective options for our customers.

Shipping Fees

Shipping charges are calculated based on the order size:

United States

• Orders 1-999 PV:
  • Shipping: 4% of Distributor Cost (DC)
  • Handling: $6.00
• Orders over 1,000 PV:
  • Shipping: FREE
  • Handling: $6.00
• Orders without PV:
  • Shipping: 4% of DC
  • Handling: $4.00
• Alaska & Hawaii: Additional $2.00, plus $1.30 per pound for standard shipping
• U.S. Territories: Please call 800.432.5842 to place orders, as freight charges must be calculated in advance.

Canada

• Orders 1-999 PV:
  • Shipping: 3% of DC
  • Handling: $6.00
• Orders over 1,000 PV:
  • Shipping: FREE
  • Handling: $6.00
• Orders without PV:
  • Shipping 3% of DC
  • Handling: $4.00
• Atlantic Provinces: An extra $10.00 charge on orders over 1,000 PV
• Northwest Territories, Nunavut & Yukon: An additional 3% of DC on all orders

Free Shipping Offer: Orders over 1,000 PV qualify for free shipping. For more details, please contact us at 800.432.5842.

Local Pickup

You may also pick up your orders at the following locations:

• United States: Los Angeles Distribution Center located at 4650 S Eastern Ave, Los Angeles, CA 90040 ($6.00 handling fee applies)
• Canada: Direct Distribution located at 6090 White Hart Lane Mississauga ON L5R 3Y4 ($6.00 handling fee applies)

Cut-off Times for Orders

Orders are shipped within the following timeframes:

• United States: Orders are shipped out within 1-2 business days.
• Canada: Orders received by 4:30 PM PT will be shipped out within 1-2 business days.

Tracking Your Order

After placing an order, customers will receive tracking information to monitor the delivery progress. You can also use our US Track My Order page for real-time updates. In Canada? No problem! Use this CA Track My Order page instead. 

Where Does NeoLife Ship?

NeoLife North America ships within the United States, US Territories (American Samoa, Guam, Midway Island, Puerto Rico, Virgin Islands, and Wake Island), APO/FPO addresses for military personnel. However, we do NOT ship to American bases abroad.

NeoLife also offers support for shipment to other independent locations in North America. NeoLife Canada makes shipments to Canadian territories. NeoLife Mexico makes shipments in Mexico.

Customer Support

For additional assistance, contact our Field Support team at 800.432.5842.

• U.S. & Canada Hours: Monday-Friday, 7 a.m. – 5 p.m. PST
• Extended Hours: End-of-month, 7 a.m. – 8 p.m. PST

You can also visit our Contact Us page for more support options.

Returns, Exchanges, and Cancellations

We stand by our products with a 90-day, 100% Satisfaction Guarantee. For more details on returning or exchanging items, please visit our Product Returns page.