Parcel carriers are anticipating an extremely busy end of the year and are warning of the potential for delays beyond what they’re currently experiencing. Due to these high expected package volumes nationwide, changes in carrier delivery times may affect your orders.
For that reason, we wanted to provide you with some important dates as the holidays are quickly approaching. We recommend that you place your orders with NeoLife by the dates below to encourage timely arrival, and when possible, to place your orders early in the week, such as Sunday through Tuesday, to avoid Saturday and Sunday transit days.
USA |
|
UPS Ground | December 9 |
UPS 2 Day | December 19 |
UPS Next Day | December 20 |
USPS Priority Mail | December 18 |
USPS Priority Mail to APO/FPO addresses | December 6 |
USPS Priority Mail to Alaska, Hawaii and U.S. territories | December 18 |
USPS Priority Mail Express | December 20 |
Canada |
|
UPS | December 9 |
Canada Cross Border orders | December 17 |
We’re providing the information below to help you track and manage your shipments. We ask that you remain patient and if you have a concern about your order status, please contact your carrier directly.
UPS – US and Canada
To receive timely UPS updates on your shipment, you can sign up for the free UPS My Choice® (U.S.) ️ or UPS My Choice® (CAN). With this program you can receive real time delivery alerts, get estimated and confirmed delivery windows, and more.
US Mail
USPS offers a free program called Informed Delivery®️. With this program, you can sign up for text or email notifications, schedule delivery alerts, request redelivery, enter USPS Delivery Instructions™️, and more.
NeoLife offers several convenient ways to place your orders:
We accept various payment methods, including major credit cards and NeoLife-specific payment options. For more information on accepted payment types, please contact our Field Support team at 800.432.5842.
We always aim to process and ship orders quickly. In fact, our goal is to process orders, and prepare them for shipment, within 1-2 business days of orders being placed.
NeoLife ships orders using common carriers, selected to keep costs low and provide efficient delivery. We may switch carriers based on factors like location and package size, always prioritizing cost-effective options for our customers.
Shipping charges are calculated based on the order size:
United States
Canada
Free Shipping Offer: Orders over 1,000 PV qualify for free shipping. For more details, please contact us at 800.432.5842.
You may also pick up your orders at the following locations:
Orders are shipped within the following timeframes:
After placing an order, customers will receive tracking information to monitor the delivery progress. You can also use our US Track My Order page for real-time updates. In Canada? No problem! Use this CA Track My Order page instead.
NeoLife North America ships within the United States, US Territories (American Samoa, Guam, Midway Island, Puerto Rico, Virgin Islands, and Wake Island), APO/FPO addresses for military personnel. However, we do NOT ship to American bases abroad.
NeoLife also offers support for shipment to other independent locations in North America. NeoLife Canada makes shipments to Canadian territories. NeoLife Mexico makes shipments in Mexico.
For additional assistance, contact our Field Support team at 800.432.5842.
You can also visit our Contact Us page for more support options.
We stand by our products with a 90-day, 100% Satisfaction Guarantee. For more details on returning or exchanging items, please visit our Product Returns page.
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