NeoLife Returns | 100% Satisfaction Guarantee

At NeoLife, we are dedicated to offering only the best products backed by cutting-edge science and technology. We source the highest quality ingredients to deliver products that work, and we stand behind them with a 100% satisfaction guarantee.

Below are the details of the NeoLife Return policy based upon our 100% Satisfaction Guarantee

DAMAGED OR MISSING ITEMS

For customers, Members, and Promoters who place orders directly with NeoLife, it is your responsibility to report any shipping errors or damages as soon as possible. Distributors are also responsible for handling any errors or damages on drop shipment orders placed for Downline Distributors and Customers, in addition to their own orders.

To report a problem, contact your Field Support Representative with the Invoice Number or Order Number from the packing slip included with the shipment. Your Representative will advise you on how to handle the damaged item and arrange for any missing items to be corrected.

NeoLife is not responsible for orders shipped by Promoters and not ordered directly from the company.

CUSTOMER & MEMBER RETURNS

All NeoLife Nutritional Supplements, Personal Care, Skin Care, and Home Care Products carry a 100% satisfaction guarantee. If a customer is not satisfied with their NeoLife product, they may return the unused portion within 90 days of purchase to either (1) NeoLife or (2) the NeoLife Promoter from whom they purchased it.

1. If returning the product to NeoLife, the customer will be offered a choice of:

   • Replacement of the product without charge
   • Full credit toward the purchase of another NeoLife product
   • A refund of the full purchase price, less shipping and handling, which the customer or Member is responsible for.

For a quick return process, a special Return Authorization number (RA#) will be issued, along with a return label. Include your name, NeoLife ID Number, and RA# on a sheet of paper inside the return package. Please allow between five (5) to eight (8) business days, or a minimum of two weeks, from the day we receive your return to process your replacement or refund. This guarantee does not apply to products that have been intentionally damaged or misused.

2. If returning the product to a Promoter, the Promoter should find out why the customer is dissatisfied (e.g., Did the product not meet their taste expectations? Was it not fulfilling their needs?). The Promoter should offer the customer a choice of:

   • Replacement without charge
   • Full credit toward the purchase of another NeoLife product
   • A refund of the full purchase price, less shipping and handling

If a customer who purchased directly from a Promoter contacts NeoLife directly, they will be referred back to the Promoter. If the customer has proof of purchase and is unsuccessful in receiving the product guarantee from the selling Promoter, NeoLife reserves the right to honor the guarantee on behalf of the Promoter. NeoLife may deduct the refund amount from the selling Promoter’s account in accordance with this guarantee policy.

PROMOTER RETURNS

If a Promoter wishes to return a product and does not want a replacement of the same product, NeoLife can refund their account. The full purchase price, less shipping and handling, will be refunded. PV/BV will be deducted from the Promoter’s totals for the current month. If no PV/BV is in the account at the time of the return, a percentage will be deducted from the total refund amount. A restocking fee may also apply (10% for cases and 15% for singles).

All returns should be requested within 90 days of purchase. Keep this in mind when calculating your monthly totals. Make a note of the PV/BV amount and adjust your records accordingly.

We do not accept returns for discontinued products that have stocked out, as bonuses have been paid on these products and we no longer sell them.

FREIGHT CHARGE WAIVER

Based on the query, NeoLife reserves the right to waive freight charges at its discretion. If a product is deemed defective or below the standards expected, NeoLife may waive these charges to ensure customer satisfaction.