{"id":14404,"date":"2024-07-31T11:30:48","date_gmt":"2024-07-31T18:30:48","guid":{"rendered":"https:\/\/focus.neolife.com\/?page_id=14404"},"modified":"2025-11-26T08:17:13","modified_gmt":"2025-11-26T16:17:13","slug":"product-returns-satisfaction-guarantee","status":"publish","type":"page","link":"https:\/\/focus.neolife.com\/no\/product-returns-satisfaction-guarantee\/","title":{"rendered":"Product Returns & NeoLife’s Satisfaction Guarantee"},"content":{"rendered":"\t\t
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NeoLife Returns | 100% Satisfaction Guarantee<\/h1>

At NeoLife, we are dedicated to offering only the best products backed by cutting-edge science and technology. We source the highest quality ingredients to deliver products that work, and we stand behind them with a 100% satisfaction guarantee.<\/h4>

Below are the details of the NeoLife Return policy based upon our 100% Satisfaction Guarantee<\/h4>

DAMAGED OR MISSING ITEMS<\/h3>

For customers, Members, and Promoters who place orders directly with NeoLife, it is your responsibility to report any shipping errors or damages as soon as possible. Distributors are also responsible for handling any errors or damages on drop shipment orders placed for Downline Distributors and Customers, in addition to their own orders.<\/p>

To report a problem, contact your Field Support Representative with the Invoice Number or Order Number from the packing slip included with the shipment. Your Representative will advise you on how to handle the damaged item and arrange for any missing items to be corrected.<\/p>

NeoLife is not responsible for orders shipped by Promoters and not ordered directly from the company.<\/span><\/p>

\u00a0<\/span><\/p>

CUSTOMER & MEMBER RETURNS<\/span><\/p>

All NeoLife Nutritional Supplements, Personal Care, Skin Care, and Home Care Products carry a 100% satisfaction guarantee<\/b>. If a customer is not satisfied with their NeoLife product, they may return the unused portion within 90 days of purchase to either (1) NeoLife or (2) the NeoLife Promoter from whom they purchased it.<\/p>

  1. If returning the product to NeoLife,<\/b> the customer will be offered a choice of:<\/h6>
    • Replacement of the product without charge<\/li>
    • Full credit toward the purchase of another NeoLife product<\/li>
    • A refund of the full purchase price, less shipping and handling, which the customer or Member is responsible for.<\/li><\/ul><\/li><\/ol>
      \u00a0<\/div>

      For a quick return process, a special Return Authorization number (RA#) will be issued, along with a return label. Include your name, NeoLife ID Number, and RA# on a sheet of paper inside the return package. Please allow between five (5) to eight (8) business days, or a minimum of two weeks, from the day we receive your return to process your replacement or refund. This guarantee does not apply to products that have been intentionally damaged or misused.<\/p>

      1. If returning the product to a Promoter, <\/b>the Promoter should find out why the customer is dissatisfied (e.g., Did the product not meet their taste expectations? Was it not fulfilling their needs?). The Promoter should offer the customer a choice of:<\/h6>
        • Replacement without charge<\/li>
        • Full credit toward the purchase of another NeoLife product<\/li>
        • A refund of the full purchase price, less shipping and handling<\/li><\/ul><\/li><\/ol>
          \u00a0<\/div>

          If a customer who purchased directly from a Promoter contacts NeoLife directly, they will be referred back to the Promoter. If the customer has proof of purchase and is unsuccessful in receiving the product guarantee from the selling Promoter, NeoLife reserves the right to honor the guarantee on behalf of the Promoter. NeoLife may deduct the refund amount from the selling Promoter\u2019s account in accordance with this guarantee policy.<\/p>

          \u00a0<\/div>

          PROMOTER RETURNS<\/h3>

          If a Promoter wishes to return a product and does not want a replacement of the same product, NeoLife can refund their account. The full purchase price, less shipping and handling, will be refunded. PV\/BV will be deducted from the Promoter\u2019s totals for the current month. If no PV\/BV is in the account at the time of the return, a percentage will be deducted from the total refund amount. A restocking fee may also apply (10% for cases and 15% for singles).<\/p>

          All returns should be requested within 90 days of purchase. Keep this in mind when calculating your monthly totals. Make a note of the PV\/BV amount and adjust your records accordingly.<\/p>

          We do not accept returns for discontinued products that have stocked out, as bonuses have been paid on these products and we no longer sell them.<\/p>

          FREIGHT CHARGE WAIVER<\/h3>

          Based on the query, NeoLife reserves the right to waive freight charges at its discretion. If a product is deemed defective or below the standards expected, NeoLife may waive these charges to ensure customer satisfaction.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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          Retours NeoLife | Garantie de Satisfaction \u00e0 100%<\/h1>

          CHEZ NEOLIFE, NOUS NOUS ENGAGEONS \u00c0 OFFRIR UNIQUEMENT LES MEILLEURS PRODUITS SOUTENUS PAR UNE SCIENCE ET UNE TECHNOLOGIE DE POINTE. NOUS NOUS APPROVISIONNONS EN INGR\u00c9DIENTS DE LA PLUS HAUTE QUALIT\u00c9 POUR CR\u00c9ER DES PRODUITS QUI FONCTIONNENT, ET NOUS LES SOUTENONS AVEC UNE GARANTIE DE SATISFACTION \u00c0 100%.<\/h4>

          VOICI LES D\u00c9TAILS DE LA POLITIQUE DE RETOUR NEOLIFE BAS\u00c9E SUR NOTRE GARANTIE DE SATISFACTION \u00c0 100%<\/h4>

          ARTICLES ENDOMMAG\u00c9S OU MANQUANTS<\/h3>

          Pour les clients, les Membres et les Promoteurs qui passent des commandes directement aupr\u00e8s de NeoLife, il est de votre responsabilit\u00e9 de signaler toute erreur d’exp\u00e9dition ou tout dommage d\u00e8s que possible. Les Distributeurs sont \u00e9galement responsables de la gestion des erreurs ou dommages sur les commandes d’exp\u00e9dition pass\u00e9es pour les Distributeurs en aval et les Clients, en plus de leurs propres commandes.<\/p>

          Pour signaler un probl\u00e8me, contactez votre Repr\u00e9sentant de Soutien sur le Terrain avec le Num\u00e9ro de Facture ou le Num\u00e9ro de Commande figurant sur le bordereau d’exp\u00e9dition inclus avec l’envoi. Votre Repr\u00e9sentant vous conseillera sur la fa\u00e7on de g\u00e9rer l’article endommag\u00e9 et organisera la correction de tout article manquant.<\/p>

          NeoLife n’est pas responsable des commandes exp\u00e9di\u00e9es par les Promoteurs et non command\u00e9es directement aupr\u00e8s de l’entreprise.<\/p>

          \u00a0<\/span><\/p>

          RETOURS CLIENTS ET MEMBRES<\/span><\/p>

          Tous les Suppl\u00e9ments Nutritionnels, Produits de Soins Personnels, Soins de la Peau et Produits de Soins pour la Maison NeoLife sont assortis d’une garantie de satisfaction \u00e0 100%. Si un client n’est pas satisfait de son produit NeoLife, il peut retourner la portion non utilis\u00e9e dans les 90 jours suivant l’achat \u00e0 (1) NeoLife ou (2) au Promoteur NeoLife aupr\u00e8s duquel il l’a achet\u00e9.<\/p>

          1. Si le produit est retourn\u00e9 \u00e0 NeoLife, le client se verra offrir un choix parmi:<\/h6>
            • Remplacement du produit sans frais<\/li>
            • Cr\u00e9dit complet pour l’achat d’un autre produit NeoLife<\/li>
            • Un remboursement du prix d’achat complet, moins les frais d’exp\u00e9dition et de manutention, dont le client ou le Membre est responsable.<\/li><\/ul><\/li><\/ol>
              \u00a0<\/div>

              Pour un processus de retour rapide, un num\u00e9ro sp\u00e9cial d’Autorisation de Retour (RA#) sera \u00e9mis, accompagn\u00e9 d’une \u00e9tiquette de retour. Incluez votre nom, votre Num\u00e9ro d’ID NeoLife et le RA# sur une feuille de papier \u00e0 l’int\u00e9rieur du colis de retour. Veuillez pr\u00e9voir entre cinq (5) et huit (8) jours ouvrables, ou un minimum de deux semaines, \u00e0 compter du jour o\u00f9 nous recevons votre retour pour traiter votre remplacement ou remboursement. Cette garantie ne s’applique pas aux produits qui ont \u00e9t\u00e9 intentionnellement endommag\u00e9s ou mal utilis\u00e9s.<\/p>

              \u00a0<\/p>

              1. Si le produit est retourn\u00e9 \u00e0 un Promoteur, le Promoteur doit d\u00e9terminer pourquoi le client est insatisfait (par exemple, le produit ne r\u00e9pondait-il pas \u00e0 ses attentes en mati\u00e8re de go\u00fbt? Ne r\u00e9pondait-il pas \u00e0 ses besoins?). Le Promoteur doit offrir au client un choix parmi:<\/b><\/h6>
                • Remplacement sans frais<\/li>
                • Cr\u00e9dit complet pour l’achat d’un autre produit NeoLife<\/li>
                • Un remboursement du prix d’achat complet, moins les frais d’exp\u00e9dition et de manutention<\/li><\/ul><\/li><\/ol>
                  \u00a0<\/div>

                  Si un client qui a achet\u00e9 directement aupr\u00e8s d’un Promoteur contacte NeoLife directement, il sera redirig\u00e9 vers le Promoteur. Si le client a une preuve d’achat et ne parvient pas \u00e0 obtenir la garantie du produit aupr\u00e8s du Promoteur vendeur, NeoLife se r\u00e9serve le droit d’honorer la garantie au nom du Promoteur. NeoLife peut d\u00e9duire le montant du remboursement du compte du Promoteur vendeur conform\u00e9ment \u00e0 cette politique de garantie.<\/p>

                  \u00a0<\/div>

                  PROMOTER RETURNS<\/h3>

                  Si un Promoteur souhaite retourner un produit et ne veut pas de remplacement du m\u00eame produit, NeoLife peut rembourser son compte. Le prix d’achat complet, moins les frais d’exp\u00e9dition et de manutention, sera rembours\u00e9. Le PV\/BV sera d\u00e9duit des totaux du Promoteur pour le mois en cours. S’il n’y a pas de PV\/BV dans le compte au moment du retour, un pourcentage sera d\u00e9duit du montant total du remboursement. Des frais de restockage peuvent \u00e9galement s’appliquer (10% pour les caisses et 15% pour les articles individuels).<\/p>

                  Tous les retours doivent \u00eatre demand\u00e9s dans les 90 jours suivant l’achat. Gardez cela \u00e0 l’esprit lors du calcul de vos totaux mensuels. Prenez note du montant de PV\/BV et ajustez vos registres en cons\u00e9quence.<\/p>

                  Nous n’acceptons pas les retours de produits discontinu\u00e9s qui sont \u00e9puis\u00e9s, car des bonus ont \u00e9t\u00e9 pay\u00e9s sur ces produits et nous ne les vendons plus.<\/p>

                  \u00a0<\/p>

                  EXEMPTION DE FRAIS DE TRANSPORT \u00a0<\/h3>

                  Selon la demande, NeoLife se r\u00e9serve le droit d’exempter les frais de transport \u00e0 sa discr\u00e9tion. Si un produit est jug\u00e9 d\u00e9fectueux ou en dessous des normes attendues, NeoLife peut exempter ces frais pour assurer la satisfaction du client.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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                  NeoLife Devoluciones | Garant\u00eda de Satisfacci\u00f3n 100%<\/h1>

                  EN NEOLIFE, NOS DEDICAMOS A OFRECER SOLO LOS MEJORES PRODUCTOS RESPALDADOS POR CIENCIA Y TECNOLOG\u00cdA DE VANGUARDIA. OBTENEMOS LOS INGREDIENTES DE LA M\u00c1S ALTA CALIDAD PARA CREAR PRODUCTOS QUE FUNCIONAN, Y LOS RESPALDAMOS CON UNA GARANT\u00cdA DE SATISFACCI\u00d3N DEL 100%.<\/p>

                  A CONTINUACI\u00d3N SE DETALLAN LAS POL\u00cdTICAS DE DEVOLUCI\u00d3N DE NEOLIFE BASADAS EN NUESTRA GARANT\u00cdA DE SATISFACCI\u00d3N DEL 100%<\/p>

                  ART\u00cdCULOS DA\u00d1ADOS O FALTANTES<\/h3>

                  Para clientes, Miembros y Promotores que realizan pedidos directamente con NeoLife, es su responsabilidad reportar cualquier error de env\u00edo o da\u00f1os lo antes posible. Los Distribuidores tambi\u00e9n son responsables de gestionar cualquier error o da\u00f1o en los env\u00edos de pedidos realizados para Distribuidores de l\u00ednea descendente y Clientes, adem\u00e1s de sus propios pedidos.<\/p>

                  Para reportar un problema, contacte a su Representante de Soporte de Campo con el N\u00famero de Factura o N\u00famero de Pedido del albar\u00e1n incluido con el env\u00edo. Su Representante le asesorar\u00e1 sobre c\u00f3mo manejar el art\u00edculo da\u00f1ado y organizar\u00e1 la correcci\u00f3n de cualquier art\u00edculo faltante.<\/p>

                  NeoLife no es responsable de los pedidos enviados por Promotores y no ordenados directamente a la compa\u00f1\u00eda.<\/p>

                  \u00a0<\/span><\/p>

                  DEVOLUCIONES DE CLIENTES Y MIEMBROS<\/span><\/p>

                  Todos los Suplementos Nutricionales, Productos de Cuidado Personal, Cuidado de la Piel y Cuidado del Hogar de NeoLife tienen una garant\u00eda de satisfacci\u00f3n del 100%<\/strong>. Si un cliente no est\u00e1 satisfecho con su producto NeoLife, puede devolver la porci\u00f3n no utilizada dentro de los 90 d\u00edas de la compra a (1) NeoLife o (2) al Promotor de NeoLife de quien lo compr\u00f3.<\/p>

                  1. \u00a0Si devuelve el producto a NeoLife, al cliente se le ofrecer\u00e1 una de las siguientes opciones:<\/h6>
                    • Reemplazo del producto sin cargo<\/li>
                    • Cr\u00e9dito completo para la compra de otro producto NeoLife<\/li>
                    • Un reembolso del precio total de compra, menos gastos de env\u00edo y manejo, de los cuales el cliente o Miembro es responsable.<\/li><\/ul><\/li><\/ol>

                      \u00a0<\/p>

                      Para un proceso de devoluci\u00f3n r\u00e1pido, se emitir\u00e1 un n\u00famero especial de Autorizaci\u00f3n de Devoluci\u00f3n (RA#) junto con una etiqueta de devoluci\u00f3n. Incluya su nombre, N\u00famero de ID de NeoLife y RA# en una hoja de papel dentro del paquete de devoluci\u00f3n. Por favor permita entre cinco (5) a ocho (8) d\u00edas h\u00e1biles, o un m\u00ednimo de dos semanas, desde el d\u00eda que recibamos su devoluci\u00f3n para procesar su reemplazo o reembolso. Esta garant\u00eda no aplica a productos que hayan sido da\u00f1ados intencionalmente o mal utilizados.<\/p>

                      1. Si devuelve el producto a un Promotor, el Promotor debe averiguar por qu\u00e9 el cliente est\u00e1 insatisfecho (por ejemplo, \u00bfEl producto no cumpli\u00f3 con sus expectativas de sabor? \u00bfNo satisfizo sus necesidades?). El Promotor debe ofrecer al cliente una de las siguientes opciones:<\/h6>
                        • Reemplazo sin cargo<\/li>
                        • Cr\u00e9dito completo para la compra de otro producto NeoLife<\/li>
                        • Un reembolso del precio total de compra, menos gastos de env\u00edo y manejo<\/li><\/ul><\/li><\/ol>
                          \u00a0<\/div>

                          Si un cliente que compr\u00f3 directamente de un Promotor contacta a NeoLife directamente, ser\u00e1 referido de vuelta al Promotor. Si el cliente tiene prueba de compra y no tiene \u00e9xito en recibir la garant\u00eda del producto del Promotor vendedor, NeoLife se reserva el derecho de honrar la garant\u00eda en nombre del Promotor. NeoLife puede deducir el monto del reembolso de la cuenta del Promotor vendedor de acuerdo con esta pol\u00edtica de garant\u00eda.<\/p>

                          \u00a0<\/div>

                          DEVOLUCIONES DE PROMOTORES<\/h3>

                          Si un Promotor desea devolver un producto y no quiere un reemplazo del mismo producto, NeoLife puede reembolsar su cuenta. El precio total de compra, menos gastos de env\u00edo y manejo, ser\u00e1 reembolsado. PV\/BV ser\u00e1 deducido de los totales del Promotor para el mes en curso. Si no hay PV\/BV en la cuenta al momento de la devoluci\u00f3n, se deducir\u00e1 un porcentaje del monto total del reembolso. Tambi\u00e9n puede aplicarse una tarifa de reposici\u00f3n de inventario (10% para cajas y 15% para unidades individuales).<\/p>

                          Todas las devoluciones deben solicitarse dentro de los 90 d\u00edas de la compra. Tenga esto en cuenta al calcular sus totales mensuales. Tome nota del monto de PV\/BV y ajuste sus registros en consecuencia.<\/p>

                          No aceptamos devoluciones de productos descontinuados que se hayan agotado, ya que se han pagado bonificaciones por estos productos y ya no los vendemos.<\/p>

                          EXENCI\u00d3N DE GASTOS DE ENV\u00cdO<\/h3>

                          Seg\u00fan la consulta, NeoLife se reserva el derecho de eximir los gastos de env\u00edo a su discreci\u00f3n. Si un producto se considera defectuoso o por debajo de los est\u00e1ndares esperados, NeoLife puede eximir estos cargos para garantizar la satisfacci\u00f3n del cliente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                          NeoLife Returns | 100% Satisfaction Guarantee At NeoLife, we are dedicated to offering only the best products backed by cutting-edge science and technology. We source the highest quality ingredients to […]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-14404","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nProduct Returns & NeoLife's Satisfaction Guarantee - NeoLife Focus<\/title>\n<meta name=\"description\" content=\"Understand the NeoLife Satisfaction Guarantee - Product Returns & Policies to ensure hassle-free returns and replacements.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/focus.neolife.com\/product-returns-satisfaction-guarantee\/\" \/>\n<meta property=\"og:locale\" content=\"nb_NO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Product Returns & NeoLife's Satisfaction Guarantee - 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