{"id":14803,"date":"2024-10-14T13:56:18","date_gmt":"2024-10-14T20:56:18","guid":{"rendered":"https:\/\/focus.neolife.com\/?page_id=14803"},"modified":"2025-01-27T18:22:02","modified_gmt":"2025-01-28T01:22:02","slug":"shipping-policies-operations","status":"publish","type":"page","link":"https:\/\/focus.neolife.com\/hu\/shipping-policies-operations\/","title":{"rendered":"Shipping Policies &#038; Operations"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14803\" class=\"elementor elementor-14803\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9262d31 e-flex e-con-boxed e-con e-parent\" data-id=\"9262d31\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d3a2875 elementor-widget elementor-widget-heading\" data-id=\"d3a2875\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Shipping Policies &amp; Operations<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b053be7 elementor-widget elementor-widget-text-editor\" data-id=\"b053be7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>How to Place Orders<\/h2><p>NeoLife offers several convenient ways to place your orders:<\/p><ul><li><strong>Order Online<\/strong>: Members and Promoters can place orders at <a href=\"MyOffice.NeoLife.com\" rel=\"noopener\">MyOffice.NeoLife.com<\/a>, and Retail customers can shop at <a href=\"ShopNeoLife.com\" rel=\"noopener\">ShopNeoLife.com<\/a>.<\/li><li><strong>By Phone<\/strong>: Call our Field Support team at 800.432.5842, available Monday through Friday, 7 a.m. \u2013 5 p.m. PST.<\/li><li><strong>By Fax<\/strong>: Send orders to 510.952.3098.<\/li><li><strong>By Mail<\/strong>:<br \/>NeoLife International<br \/>Attn: Order Desk<br \/>4555 Great America Parkway, Suite 220<br \/>Santa Clara, CA 95054<\/li><\/ul><div>\u00a0<\/div><h2>Payment Methods<\/h2><p>We accept various payment methods, including major credit cards and NeoLife-specific payment options. For more information on accepted payment types, please contact our Field Support team at 800.432.5842.<\/p><h2>Order Processing Time<\/h2><p>We always aim to process and ship orders quickly. In fact, our goal is to process orders, and prepare them for shipment, within 1-2 business days of orders being placed.\u00a0<\/p><h2>Shipping Methods<\/h2><p>NeoLife ships orders using common carriers, selected to keep costs low and provide efficient delivery. We may switch carriers based on factors like location and package size, always prioritizing cost-effective options for our customers.<\/p><h2>Shipping Fees<\/h2><p>Shipping charges are calculated based on the order size:<\/p><p><strong>United States<\/strong><\/p><ul><li>Orders 1-999 PV:<ul><li>Shipping: 4% of Distributor Cost (DC)<\/li><li>Handling: $6.00<\/li><\/ul><\/li><li>Orders over 1,000 PV:<ul><li>Shipping: FREE<\/li><li>Handling: $6.00<\/li><\/ul><\/li><li>Orders without PV:<ul><li>Shipping: 4% of DC<\/li><li>Handling: $4.00<\/li><\/ul><\/li><li><strong>Alaska &amp; Hawaii<\/strong>: Additional $2.00, plus $1.30 per pound for standard shipping<\/li><li><strong>U.S. Territories<\/strong>: Please call 800.432.5842 to place orders, as freight charges must be calculated in advance.<\/li><\/ul><div>\u00a0<\/div><p><strong>Canada<\/strong><\/p><ul><li>Orders 1-999 PV:<ul><li>Shipping: 3% of DC<\/li><li>Handling: $6.00<\/li><\/ul><\/li><li>Orders over 1,000 PV:<ul><li>Shipping: FREE<\/li><li>Handling: $6.00<\/li><\/ul><\/li><li>Orders without PV:<ul><li>Shipping 3% of DC<\/li><li>Handling: $4.00<\/li><\/ul><\/li><li><strong>Atlantic Provinces<\/strong>: An extra $10.00 charge on orders over 1,000 PV<\/li><li><strong>Northwest Territories, Nunavut &amp; Yukon<\/strong>: An additional 3% of DC on all orders<\/li><\/ul><p><strong>Free Shipping Offer<\/strong>: Orders over 1,000 PV qualify for free shipping. For more details, please contact us at 800.432.5842.<\/p><h2>Local Pickup<\/h2><p>You may also pick up your orders at the following locations:<\/p><ul><li><strong>United States<\/strong>: Los Angeles Distribution Center located at 4650 S Eastern Ave, Los Angeles, CA 90040 ($6.00 handling fee applies)<\/li><li><strong>Canada<\/strong>: Direct Distribution located at 6090 White Hart Lane Mississauga ON L5R 3Y4 ($6.00 handling fee applies)<\/li><\/ul><div>\u00a0<\/div><h2>Cut-off Times for Orders<\/h2><p>Orders are shipped within the following timeframes:<\/p><ul><li><strong>United States<\/strong>: Orders are shipped out within 1-2 business days.<\/li><li><strong>Canada<\/strong>: Orders received by 4:30 PM PT will be shipped out within 1-2 business days.<\/li><\/ul><div>\u00a0<\/div><h2>Tracking Your Order<\/h2><p>After placing an order, customers will receive tracking information to monitor the delivery progress. You can also use our US <a href=\"https:\/\/neolife-usa.shipup.co\/\" rel=\"noopener\">Track My Order<\/a> page for real-time updates. In Canada? No problem! Use this <a href=\"https:\/\/neolife-canada.shipup.co\/\">CA Track My Order<\/a> page instead.\u00a0<\/p><h2>Where Does NeoLife Ship?<\/h2><p>NeoLife North America ships within the United States, US Territories (American Samoa, Guam, Midway Island, Puerto Rico, Virgin Islands, and Wake Island), APO\/FPO addresses for military personnel. However, we do NOT ship to American bases abroad.<\/p><p>NeoLife also offers support for shipment to other independent locations in North America. NeoLife Canada makes shipments to Canadian territories. NeoLife Mexico makes shipments in Mexico.<\/p><h2>Customer Support<\/h2><p>For additional assistance, contact our Field Support team at 800.432.5842.<\/p><ul><li><strong>U.S. &amp; Canada Hours<\/strong>: Monday-Friday, 7 a.m. &#8211; 5 p.m. PST<\/li><li><strong>Extended Hours<\/strong>: End-of-month, 7 a.m. &#8211; 8 p.m. PST<\/li><\/ul><p>You can also visit our <a href=\"https:\/\/shopneolife.com\/www\/home\/contactneolife\">Contact Us <\/a>page for more support options.<\/p><h2>Returns, Exchanges, and Cancellations<\/h2><p>We stand by our products with a <strong>90-day, <a href=\"https:\/\/focus.neolife.com\/product-returns\/\">100% Satisfaction Guarantee<\/a><\/strong>. For more details on returning or exchanging items, please visit our <a href=\"https:\/\/focus.neolife.com\/product-returns\/\" rel=\"noopener\">Product Returns<\/a> page.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Shipping Policies &amp; Operations How to Place Orders NeoLife offers several convenient ways to place your orders: Order Online: Members and Promoters can place orders at MyOffice.NeoLife.com, and Retail customers [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-14803","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shipping Policies &amp; Operations - NeoLife Focus<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/focus.neolife.com\/shipping-policies-operations\/\" \/>\n<meta property=\"og:locale\" content=\"hu_HU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping Policies &amp; 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