{"id":14803,"date":"2024-10-14T13:56:18","date_gmt":"2024-10-14T20:56:18","guid":{"rendered":"https:\/\/focus.neolife.com\/?page_id=14803"},"modified":"2026-09-06T12:11:51","modified_gmt":"2026-09-06T19:11:51","slug":"shipping-policies-operations","status":"publish","type":"page","link":"https:\/\/focus.neolife.com\/fr\/shipping-policies-operations\/","title":{"rendered":"Shipping Policies &#038; Operations"},"content":{"rendered":"<div style=\"max-width: 1100px; margin: 0 auto; padding: 0 20px;\">\n<p><!-- HERO CALLOUT --><\/p>\n<div style=\"background-color: #f8f9fa; border-left: 4px solid #0073aa; padding: 20px; margin-bottom: 20px; border-radius: 4px;\">\n<p style=\"font-size: 16px; margin-bottom: 6px;\"><strong>Welcome to NeoLife Shipping &amp; Operations Support.<\/strong><\/p>\n<p style=\"margin-bottom: 0;\">Find quick answers regarding order options, estimated processing times, standard freight fees, and local pickup details.<\/p>\n<\/div>\n<p><!-- QUICK JUMP NAVIGATION BAR (TOPICS + LANGUAGES) --><\/p>\n<div style=\"background-color: #f1f5f9; padding: 14px 18px; border-radius: 6px; margin-bottom: 30px; font-size: 14px; line-height: 1.8;\"><strong>\u26a1 Quick Jump to Topic:<\/strong><br \/>\n<a style=\"color: #0073aa; font-weight: bold; text-decoration: underline; margin-right: 12px;\" href=\"#place-orders\">\ud83d\uded2 How to Place Orders<\/a> \u2022<br \/>\n<a style=\"color: #0073aa; font-weight: bold; text-decoration: underline; margin-right: 12px;\" href=\"#processing-time\">\u23f1\ufe0f Order Processing Time<\/a> \u2022<br \/>\n<a style=\"color: #0073aa; font-weight: bold; text-decoration: underline; margin-right: 12px;\" href=\"#shipping-fees\">\ud83d\udcb3 Shipping Fees<\/a> \u2022<br \/>\n<a style=\"color: #0073aa; font-weight: bold; text-decoration: underline; margin-right: 12px;\" href=\"#local-pickup\">\ud83d\udccd Local Pickup<\/a> \u2022<br \/>\n<a style=\"color: #0073aa; font-weight: bold; text-decoration: underline;\" href=\"#cutoff-times\">\u23f0 Cut-off Times<\/a><\/p>\n<hr style=\"margin: 10px 0; border: 0; border-top: 1px solid #cbd5e1;\" \/>\n<p><strong>\ud83c\udf10 Prefer another language? \/ Pr\u00e9f\u00e9rez-vous une autre langue? \/ \u00bfPrefieres otro idioma?<\/strong><br \/>\n<span style=\"display: inline-block; margin-top: 4px;\"><br \/>\n\ud83d\udc49 <a style=\"color: #0073aa; font-weight: bold; text-decoration: underline; margin-right: 15px;\" href=\"#french-section\">Lire en Fran\u00e7ais (French)<\/a><br \/>\n\ud83d\udc49 <a style=\"color: #0073aa; font-weight: bold; text-decoration: underline;\" href=\"#spanish-section\">Leer en Espa\u00f1ol (Spanish)<\/a><br \/>\n<\/span><\/p>\n<\/div>\n<p><!-- HOW TO PLACE ORDERS --><\/p>\n<div id=\"place-orders\"><\/div>\n<h2>\ud83d\uded2 How to Place Orders<\/h2>\n<p>NeoLife offers several convenient ways to place your orders:<\/p>\n<ul>\n<li><strong>Order Online:<\/strong> Members and Promoters can place orders at <a href=\"https:\/\/MyOffice.NeoLife.com\" target=\"_blank\" rel=\"noopener\">MyOffice.NeoLife.com<\/a>, and Retail customers can shop at <a href=\"https:\/\/ShopNeoLife.com\" target=\"_blank\" rel=\"noopener\">ShopNeoLife.com<\/a>.<\/li>\n<li><strong>By Phone:<\/strong> Call our Field Support team at <a href=\"tel:8004325842\">800.432.5842<\/a>, available Monday through Friday, 7 a.m. \u2013 5 p.m. PST.<\/li>\n<li><strong>By Fax:<\/strong> Send orders to 510.952.3098.<\/li>\n<li><strong>By Mail:<\/strong><br \/>\nNeoLife International<br \/>\nAttn: Order Desk<br \/>\n4555 Great America Parkway, Suite 220<br \/>\nSanta Clara, CA 95054<\/li>\n<\/ul>\n<hr style=\"margin: 30px 0; border: 0; border-top: 1px solid #eee;\" \/>\n<p><!-- PAYMENT METHODS --><\/p>\n<h2>\ud83d\udcb3 Payment Methods<\/h2>\n<p>We accept various payment methods, including major credit cards and NeoLife-specific payment options. For more information on accepted payment types, please contact our Field Support team at <a href=\"tel:8004325842\">800.432.5842<\/a>.<\/p>\n<hr style=\"margin: 30px 0; border: 0; border-top: 1px solid #eee;\" \/>\n<p><!-- ORDER PROCESSING TIME --><\/p>\n<div id=\"processing-time\"><\/div>\n<h2>\u23f1\ufe0f Order Processing Time<\/h2>\n<p>Order processing time is the timeframe between order received and the business preparation for shipment. We always aim to process and ship orders quickly. In fact, our goal is to process orders, and prepare them for shipment, within <strong>1-2 business days<\/strong> of orders being received.<\/p>\n<hr style=\"margin: 30px 0; border: 0; border-top: 1px solid #eee;\" \/>\n<p><!-- SHIPPING METHODS & FEES --><\/p>\n<div id=\"shipping-fees\"><\/div>\n<h2>\ud83d\ude9a Shipping Methods &amp; Fees<\/h2>\n<p>NeoLife International ships orders using common carriers, selected to keep costs low and provide efficient delivery. We may switch carriers based on factors like location and package size, always prioritizing cost-effective options for our customers.<\/p>\n<p><!-- UNITED STATES SHIPPING FEES --><\/p>\n<h3>\ud83c\uddfa\ud83c\uddf8 United States<\/h3>\n<table style=\"width: 100%; border-collapse: collapse; margin-bottom: 20px; font-size: 15px; text-align: left;\">\n<thead>\n<tr style=\"background-color: #f2f2f2; border-bottom: 2px solid #ddd;\">\n<th style=\"padding: 10px; border: 1px solid #ddd;\">Order Size<\/th>\n<th style=\"padding: 10px; border: 1px solid #ddd;\">Shipping &amp; Handling Fee<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"padding: 10px; border: 1px solid #ddd;\"><strong>1\u2013999 PV<\/strong><\/td>\n<td style=\"padding: 10px; border: 1px solid #ddd;\">4% of Distributor Cost (DC) + $6.00<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 10px; border: 1px solid #ddd;\"><strong>1,000+ PV<\/strong><\/td>\n<td style=\"padding: 10px; border: 1px solid #ddd;\"><strong>FREE Shipping<\/strong> ($6.00 handling fee applies)<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 10px; border: 1px solid #ddd;\"><strong>Orders without PV<\/strong><\/td>\n<td style=\"padding: 10px; border: 1px solid #ddd;\">4% of Distributor Cost (DC) + $4.00<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<ul style=\"margin-bottom: 25px;\">\n<li><strong>Alaska &amp; Hawaii:<\/strong> Additional $2.00, plus $1.30 per pound for standard shipping.<\/li>\n<li><strong>U.S. Territories:<\/strong> Please call <a href=\"tel:8004325842\">800.432.5842<\/a> to place orders, as freight charges must be calculated in advance.<\/li>\n<\/ul>\n<p><!-- CANADA SHIPPING FEES --><\/p>\n<h3>\ud83c\udde8\ud83c\udde6 Canada<\/h3>\n<table style=\"width: 100%; border-collapse: collapse; margin-bottom: 20px; font-size: 15px; text-align: left;\">\n<thead>\n<tr style=\"background-color: #f2f2f2; border-bottom: 2px solid #ddd;\">\n<th style=\"padding: 10px; border: 1px solid #ddd;\">Order Size<\/th>\n<th style=\"padding: 10px; border: 1px solid #ddd;\">Shipping &amp; Handling Fee<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"padding: 10px; border: 1px solid #ddd;\"><strong>1\u2013999 PV<\/strong><\/td>\n<td style=\"padding: 10px; border: 1px solid #ddd;\">3% of Distributor Cost (DC) + $6.00<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 10px; border: 1px solid #ddd;\"><strong>1,000+ PV<\/strong><\/td>\n<td style=\"padding: 10px; border: 1px solid #ddd;\"><strong>FREE Shipping<\/strong> ($6.00 handling fee applies)*<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 10px; border: 1px solid #ddd;\"><strong>Orders without PV<\/strong><\/td>\n<td style=\"padding: 10px; border: 1px solid #ddd;\">3% of Distributor Cost (DC) + $4.00<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<ul style=\"margin-bottom: 30px;\">\n<li><strong>*Atlantic Provinces:<\/strong> An extra $10.00 charge on orders over 1,000 PV.<\/li>\n<li><strong>Northwest Territories, Nunavut &amp; Yukon:<\/strong> An additional 3% of DC on all orders.<\/li>\n<\/ul>\n<hr style=\"margin: 30px 0; border: 0; border-top: 1px solid #eee;\" \/>\n<p><!-- LOCAL PICKUP --><\/p>\n<div id=\"local-pickup\"><\/div>\n<h2>\ud83d\udccd Local Pickup<\/h2>\n<p>You may pick up your orders at the following distribution centers:<\/p>\n<ul>\n<li><strong>United States:<\/strong> Los Angeles Distribution Center located at 4650 S Eastern Ave, Los Angeles, CA 90040 ($6.00 handling fee applies)<\/li>\n<li><strong>Canada:<\/strong> Direct Distribution located at 6090 White Hart Lane Mississauga ON L5R 3Y4 ($6.00 handling fee applies)<\/li>\n<\/ul>\n<hr style=\"margin: 30px 0; border: 0; border-top: 1px solid #eee;\" \/>\n<p><!-- CUT-OFF TIMES --><\/p>\n<div id=\"cutoff-times\"><\/div>\n<h2>\u23f0 Cut-off Times for Orders<\/h2>\n<p>Orders are processed and shipped within the following daily cut-off windows:<\/p>\n<ul>\n<li><strong>United States:<\/strong> Orders received by 4 PM PT are shipped out within 1-2 business days.<\/li>\n<li><strong>Canada:<\/strong> Orders received by 4:30 PM PT will be shipped out within 1-2 business days.<\/li>\n<\/ul>\n<hr style=\"margin: 30px 0; border: 0; border-top: 1px solid #eee;\" \/>\n<p><!-- TRACKING YOUR ORDER --><\/p>\n<h2>\ud83d\udce6 Tracking Your Order<\/h2>\n<p>After placing an order, customers will receive tracking information on their Account\u2019s Order History page. Use this number to monitor delivery progress:<\/p>\n<ul>\n<li>Visit <a href=\"https:\/\/neolife-usa.shipup.co\/\" target=\"_blank\" rel=\"noopener\">Track My U.S. Order<\/a> for real-time domestic updates.<\/li>\n<li>Visit <a href=\"https:\/\/neolife-canada.shipup.co\/\" target=\"_blank\" rel=\"noopener\">Track My CA Order<\/a> for real-time Canadian updates.<\/li>\n<\/ul>\n<hr style=\"margin: 30px 0; border: 0; border-top: 1px solid #eee;\" \/>\n<p><!-- WHERE DOES NEOLIFE SHIP --><\/p>\n<h2>\ud83c\udf0d Where Does NeoLife Ship?<\/h2>\n<p>NeoLife North America ships within the United States, US Territories (American Samoa, Guam, Midway Island, Puerto Rico, Virgin Islands, and Wake Island), and APO\/FPO addresses for military personnel. <em>However, we do NOT ship to American bases abroad.<\/em><\/p>\n<p>NeoLife also offers support for shipments to other independent locations in North America. NeoLife Canada makes shipments to Canadian territories, and NeoLife Mexico handles shipments within Mexico.<\/p>\n<hr style=\"margin: 30px 0; border: 0; border-top: 1px solid #eee;\" \/>\n<p><!-- CUSTOMER SUPPORT & RETURNS --><\/p>\n<h2>\ud83d\udcde Customer Support &amp; Returns<\/h2>\n<p>For additional assistance, contact our Field Support team at <a href=\"tel:8004325842\">800.432.5842<\/a>.<\/p>\n<ul>\n<li><strong>U.S. &amp; Canada Hours:<\/strong> Monday\u2013Friday, 7 a.m. \u2013 5 p.m. PST<\/li>\n<li><strong>Extended Hours:<\/strong> End-of-month, 7 a.m. \u2013 8 p.m. PST<\/li>\n<\/ul>\n<p>We stand by our products with a <strong>90-day, 100% Satisfaction Guarantee<\/strong>. For more details on returning or exchanging items, please visit our <a href=\"https:\/\/focus.neolife.com\/product-returns-satisfaction-guarantee\/\">Product Returns &amp; Satisfaction Guarantee<\/a> page.<\/p>\n<hr style=\"margin: 40px 0; border: 0; border-top: 1px solid #ccc;\" \/>\n<p><!-- EXPANDABLE TRANSLATIONS SECTION --><\/p>\n<h2>\ud83c\udf10 Alternate Languages \/ Autres Langues \/ Otros Idiomas<\/h2>\n<p><!-- FRENCH CONTAINER --><\/p>\n<div id=\"french-section\"><\/div>\n<details id=\"french-details\" style=\"margin-bottom: 20px; border: 1px solid #ccc; padding: 16px; border-radius: 6px; background-color: #fafafa;\">\n<summary style=\"font-weight: bold; cursor: pointer; font-size: 17px; color: #0073aa;\">Lire en Fran\u00e7ais (French Version)<\/summary>\n<div style=\"margin-top: 20px;\">\n<div style=\"background-color: #ffffff; border-left: 4px solid #0073aa; padding: 15px; margin-bottom: 20px; border-radius: 4px; border: 1px solid #e2e8f0;\">\n<p style=\"font-size: 15px; margin-bottom: 5px;\"><strong>Bienvenue au soutien aux op\u00e9rations et \u00e0 l&rsquo;exp\u00e9dition NeoLife.<\/strong><\/p>\n<p style=\"margin-bottom: 0;\">Trouvez des r\u00e9ponses rapides concernant les options de commande, les d\u00e9lais de traitement estim\u00e9s, les frais de transport standard et les d\u00e9tails de ramassage local.<\/p>\n<\/div>\n<h3>\ud83d\uded2 Comment passer des commandes<\/h3>\n<p>NeoLife offre plusieurs moyens pratiques de passer vos commandes :<\/p>\n<ul>\n<li><strong>Commander en ligne :<\/strong> Les Membres et Promoteurs peuvent passer des commandes sur <a href=\"https:\/\/MyOffice.NeoLife.com\" target=\"_blank\" rel=\"noopener\">MyOffice.NeoLife.com<\/a>, et les clients au d\u00e9tail peuvent acheter sur <a href=\"https:\/\/ShopNeoLife.com\" target=\"_blank\" rel=\"noopener\">ShopNeoLife.com<\/a>.<\/li>\n<li><strong>Par t\u00e9l\u00e9phone :<\/strong> Appelez notre \u00e9quipe de Soutien sur le terrain au <a href=\"tel:8004325842\">800.432.5842<\/a>, disponible du lundi au vendredi, de 7 h \u00e0 17 h HNP.<\/li>\n<li><strong>Par t\u00e9l\u00e9copieur :<\/strong> Envoyez vos commandes au 510.952.3098.<\/li>\n<li><strong>Par la poste :<\/strong><br \/>\nNeoLife International<br \/>\nAttn: Order Desk<br \/>\n4555 Great America Parkway, Suite 220<br \/>\nSanta Clara, CA 95054<\/li>\n<\/ul>\n<h3>\ud83d\udcb3 Modes de paiement<\/h3>\n<p>Nous acceptons divers modes de paiement, notamment les principales cartes de cr\u00e9dit et les options de paiement sp\u00e9cifiques \u00e0 NeoLife. Pour plus d&rsquo;informations sur les types de paiement accept\u00e9s, veuillez contacter notre \u00e9quipe de Soutien sur le terrain au <a href=\"tel:8004325842\">800.432.5842<\/a>.<\/p>\n<h3>\u23f1\ufe0f D\u00e9lais de traitement des commandes<\/h3>\n<p>Le d\u00e9lai de traitement d&rsquo;une commande est le d\u00e9lai entre la r\u00e9ception de la commande et la pr\u00e9paration de l&rsquo;exp\u00e9dition par l&rsquo;entreprise. Notre objectif est toujours de traiter et d&rsquo;exp\u00e9dier les commandes rapidement, soit dans un d\u00e9lai de <strong>1 \u00e0 2 jours ouvrables<\/strong> suivant leur r\u00e9ception.<\/p>\n<h3>\ud83d\ude9a Modes d&rsquo;exp\u00e9dition et frais<\/h3>\n<p>NeoLife International exp\u00e9die les commandes en utilisant des transporteurs publics, s\u00e9lectionn\u00e9s pour maintenir des co\u00fbts bas et assurer une livraison efficace.<\/p>\n<h4>\ud83c\udde8\ud83c\udde6 Canada<\/h4>\n<table style=\"width: 100%; border-collapse: collapse; margin-bottom: 15px; font-size: 14px; text-align: left;\">\n<thead>\n<tr style=\"background-color: #f2f2f2; border-bottom: 2px solid #ddd;\">\n<th style=\"padding: 8px; border: 1px solid #ddd;\">Taille de la commande<\/th>\n<th style=\"padding: 8px; border: 1px solid #ddd;\">Frais d&rsquo;exp\u00e9dition et de manutention<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"padding: 8px; border: 1px solid #ddd;\"><strong>1\u2013999 PV<\/strong><\/td>\n<td style=\"padding: 8px; border: 1px solid #ddd;\">3 % du co\u00fbt distributeur (CD) + 6,00 $<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 8px; border: 1px solid #ddd;\"><strong>1 000+ PV<\/strong><\/td>\n<td style=\"padding: 8px; border: 1px solid #ddd;\"><strong>Livraison GRATUITE<\/strong> (frais de manutention de 6,00 $)*<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 8px; border: 1px solid #ddd;\"><strong>Commandes sans PV<\/strong><\/td>\n<td style=\"padding: 8px; border: 1px solid #ddd;\">3 % du co\u00fbt distributeur (CD) + 4,00 $<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<ul style=\"font-size: 14px; margin-bottom: 20px;\">\n<li><strong>*Provinces de l&rsquo;Atlantique :<\/strong> Des frais suppl\u00e9mentaires de 10,00 $ s&rsquo;appliquent aux commandes de plus de 1 000 PV.<\/li>\n<li><strong>Territoires du Nord-Ouest, Nunavut et Yukon :<\/strong> Frais suppl\u00e9mentaires de 3 % du CD sur toutes les commandes.<\/li>\n<\/ul>\n<h4>\ud83c\uddfa\ud83c\uddf8 \u00c9tats-Unis<\/h4>\n<table style=\"width: 100%; border-collapse: collapse; margin-bottom: 15px; font-size: 14px; text-align: left;\">\n<thead>\n<tr style=\"background-color: #f2f2f2; border-bottom: 2px solid #ddd;\">\n<th style=\"padding: 8px; border: 1px solid #ddd;\">Taille de la commande<\/th>\n<th style=\"padding: 8px; border: 1px solid #ddd;\">Frais d&rsquo;exp\u00e9dition et de manutention<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"padding: 8px; border: 1px solid #ddd;\"><strong>1\u2013999 PV<\/strong><\/td>\n<td style=\"padding: 8px; border: 1px solid #ddd;\">4 % du co\u00fbt distributeur (CD) + 6,00 $<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 8px; border: 1px solid #ddd;\"><strong>1 000+ PV<\/strong><\/td>\n<td style=\"padding: 8px; border: 1px solid #ddd;\"><strong>Livraison GRATUITE<\/strong> (frais de manutention de 6,00 $)<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 8px; border: 1px solid #ddd;\"><strong>Commandes sans PV<\/strong><\/td>\n<td style=\"padding: 8px; border: 1px solid #ddd;\">4 % du co\u00fbt distributeur (CD) + 4,00 $<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<ul style=\"font-size: 14px; margin-bottom: 20px;\">\n<li><strong>Alaska et Hawa\u00ef :<\/strong> Frais suppl\u00e9mentaires de 2,00 $, plus 1,30 $ par livre.<\/li>\n<li><strong>Territoires am\u00e9ricains :<\/strong> Veuillez appeler au <a href=\"tel:8004325842\">800.432.5842<\/a>.<\/li>\n<\/ul>\n<h3>\ud83d\udccd Ramassage local<\/h3>\n<ul>\n<li><strong>Canada :<\/strong> Direct Distribution situ\u00e9 au 6090 White Hart Lane, Mississauga, ON L5R 3Y4 (frais de manutention de 6,00 $).<\/li>\n<li><strong>\u00c9tats-Unis :<\/strong> Centre de distribution de Los Angeles situ\u00e9 au 4650 S Eastern Ave, Los Angeles, CA 90040 (frais de manutention de 6,00 $).<\/li>\n<\/ul>\n<h3>\u23f0 Heures d&rsquo;ouverture limites pour les commandes<\/h3>\n<ul>\n<li><strong>Canada :<\/strong> Les commandes re\u00e7ues avant 16 h 30 HNP seront exp\u00e9di\u00e9es dans un d\u00e9lai de 1 \u00e0 2 jours ouvrables.<\/li>\n<li><strong>\u00c9tats-Unis :<\/strong> Les commandes re\u00e7ues avant 16 h HNP sont exp\u00e9di\u00e9es dans un d\u00e9lai de 1 \u00e0 2 jours ouvrables.<\/li>\n<\/ul>\n<h3>\ud83d\udce6 Suivi de votre commande<\/h3>\n<p>Consultez la page d&rsquo;historique des commandes de votre compte ou visitez <a href=\"https:\/\/neolife-canada.shipup.co\/\" target=\"_blank\" rel=\"noopener\">Suivi de commande Canada<\/a> \/ <a href=\"https:\/\/neolife-usa.shipup.co\/\" target=\"_blank\" rel=\"noopener\">Suivi de commande \u00c9tats-Unis<\/a>.<\/p>\n<h3>\ud83d\udcde Soutien \u00e0 la client\u00e8le et retours<\/h3>\n<p>Contactez l&rsquo;\u00e9quipe de Soutien sur le terrain au <a href=\"tel:8004325842\">800.432.5842<\/a> (du lundi au vendredi, de 7 h \u00e0 17 h HNP). Nos produits sont assortis d&rsquo;une <strong>Garantie de satisfaction \u00e0 100 % de 90 jours<\/strong>.<\/p>\n<\/div>\n<\/details>\n<p><!-- SPANISH CONTAINER --><\/p>\n<div id=\"spanish-section\"><\/div>\n<details id=\"spanish-details\" style=\"margin-bottom: 20px; border: 1px solid #ccc; padding: 16px; border-radius: 6px; background-color: #fafafa;\">\n<summary style=\"font-weight: bold; cursor: pointer; font-size: 17px; color: #0073aa;\">Leer en Espa\u00f1ol (Spanish Version)<\/summary>\n<div style=\"margin-top: 20px;\">\n<div style=\"background-color: #ffffff; border-left: 4px solid #0073aa; padding: 15px; margin-bottom: 20px; border-radius: 4px; border: 1px solid #e2e8f0;\">\n<p style=\"font-size: 15px; margin-bottom: 5px;\"><strong>Bienvenido al Soporte de Operaciones y Env\u00edos de NeoLife.<\/strong><\/p>\n<p style=\"margin-bottom: 0;\">Encuentre respuestas r\u00e1pidas sobre opciones de pedidos, tiempos estimados de procesamiento, tarifas est\u00e1ndar de flete y detalles de recolecci\u00f3n local.<\/p>\n<\/div>\n<h3>\ud83d\uded2 C\u00f3mo realizar pedidos<\/h3>\n<p>NeoLife ofrece varias formas convenientes de realizar sus pedidos:<\/p>\n<ul>\n<li><strong>Ordenar en l\u00ednea:<\/strong> Los Miembros y Promotores pueden realizar pedidos en <a href=\"https:\/\/MyOffice.NeoLife.com\" target=\"_blank\" rel=\"noopener\">MyOffice.NeoLife.com<\/a>, y los clientes al por menor pueden comprar en <a href=\"https:\/\/ShopNeoLife.com\" target=\"_blank\" rel=\"noopener\">ShopNeoLife.com<\/a>.<\/li>\n<li><strong>Por tel\u00e9fono:<\/strong> Llame a nuestro equipo de Soporte de Campo al <a href=\"tel:8004325842\">800.432.5842<\/a>, disponible de lunes a viernes, de 7 a.m. a 5 p.m. PST.<\/li>\n<li><strong>Por fax:<\/strong> Env\u00ede sus pedidos al 510.952.3098.<\/li>\n<li><strong>Por correo postal:<\/strong><br \/>\nNeoLife International<br \/>\nAttn: Order Desk<br \/>\n4555 Great America Parkway, Suite 220<br \/>\nSanta Clara, CA 95054<\/li>\n<\/ul>\n<h3>\ud83d\udcb3 M\u00e9todos de pago<\/h3>\n<p>Aceptamos varios m\u00e9todos de pago, incluyendo las principales tarjetas de cr\u00e9dito y opciones de pago espec\u00edficas de NeoLife. Para obtener m\u00e1s informaci\u00f3n, comun\u00edquese con Soporte de Campo al <a href=\"tel:8004325842\">800.432.5842<\/a>.<\/p>\n<h3>\u23f1\ufe0f Tiempo de procesamiento de pedidos<\/h3>\n<p>El tiempo de procesamiento es el periodo entre la recepci\u00f3n del pedido y la preparaci\u00f3n para su env\u00edo. Nuestro objetivo es procesar y preparar los pedidos para su env\u00edo dentro de <strong>1 a 2 d\u00edas h\u00e1biles<\/strong> tras su recepci\u00f3n.<\/p>\n<h3>\ud83d\ude9a M\u00e9todos y tarifas de env\u00edo<\/h3>\n<p>NeoLife International env\u00eda pedidos utilizando transportistas comunes seleccionados para mantener costos bajos y brindar una entrega eficiente.<\/p>\n<h4>\ud83c\uddfa\ud83c\uddf8 Estados Unidos<\/h4>\n<table style=\"width: 100%; border-collapse: collapse; margin-bottom: 15px; font-size: 14px; text-align: left;\">\n<thead>\n<tr style=\"background-color: #f2f2f2; border-bottom: 2px solid #ddd;\">\n<th style=\"padding: 8px; border: 1px solid #ddd;\">Tama\u00f1o del pedido<\/th>\n<th style=\"padding: 8px; border: 1px solid #ddd;\">Costo de env\u00edo y manejo<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"padding: 8px; border: 1px solid #ddd;\"><strong>1\u2013999 PV<\/strong><\/td>\n<td style=\"padding: 8px; border: 1px solid #ddd;\">4% del Costo de Distribuidor (DC) + $6.00<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 8px; border: 1px solid #ddd;\"><strong>1,000+ PV<\/strong><\/td>\n<td style=\"padding: 8px; border: 1px solid #ddd;\"><strong>Env\u00edo GRATIS<\/strong> (aplica tarifa de manejo de $6.00)<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 8px; border: 1px solid #ddd;\"><strong>Pedidos sin PV<\/strong><\/td>\n<td style=\"padding: 8px; border: 1px solid #ddd;\">4% del Costo de Distribuidor (DC) + $4.00<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<ul style=\"font-size: 14px; margin-bottom: 20px;\">\n<li><strong>Alaska y Haw\u00e1i:<\/strong> $2.00 adicionales, m\u00e1s $1.30 por libra para env\u00edo est\u00e1ndar.<\/li>\n<li><strong>Territorios de EE. UU.:<\/strong> Llame al <a href=\"tel:8004325842\">800.432.5842<\/a> para calcular el flete.<\/li>\n<\/ul>\n<h4>\ud83c\udde8\ud83c\udde6 Canad\u00e1<\/h4>\n<table style=\"width: 100%; border-collapse: collapse; margin-bottom: 15px; font-size: 14px; text-align: left;\">\n<thead>\n<tr style=\"background-color: #f2f2f2; border-bottom: 2px solid #ddd;\">\n<th style=\"padding: 8px; border: 1px solid #ddd;\">Tama\u00f1o del pedido<\/th>\n<th style=\"padding: 8px; border: 1px solid #ddd;\">Costo de env\u00edo y manejo<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"padding: 8px; border: 1px solid #ddd;\"><strong>1\u2013999 PV<\/strong><\/td>\n<td style=\"padding: 8px; border: 1px solid #ddd;\">3% del Costo de Distribuidor (DC) + $6.00<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 8px; border: 1px solid #ddd;\"><strong>1,000+ PV<\/strong><\/td>\n<td style=\"padding: 8px; border: 1px solid #ddd;\"><strong>Env\u00edo GRATIS<\/strong> (aplica tarifa de manejo de $6.00)*<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 8px; border: 1px solid #ddd;\"><strong>Pedidos sin PV<\/strong><\/td>\n<td style=\"padding: 8px; border: 1px solid #ddd;\">3% del Costo de Distribuidor (DC) + $4.00<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<ul style=\"font-size: 14px; margin-bottom: 20px;\">\n<li><strong>*Provincias del Atl\u00e1ntico:<\/strong> Cargo adicional de $10.00 en pedidos superiores a 1,000 PV.<\/li>\n<li><strong>Territorios del Noroeste, Nunavut y Yuk\u00f3n:<\/strong> 3% adicional del DC en todos los pedidos.<\/li>\n<\/ul>\n<h3>\ud83d\udccd Recolecci\u00f3n local<\/h3>\n<ul>\n<li><strong>Estados Unidos:<\/strong> Centro de Distribuci\u00f3n de Los \u00c1ngeles ubicado en 4650 S Eastern Ave, Los Angeles, CA 90040 (aplica tarifa de manejo de $6.00).<\/li>\n<li><strong>Canad\u00e1:<\/strong> Direct Distribution ubicado en 6090 White Hart Lane Mississauga ON L5R 3Y4 (aplica tarifa de manejo de $6.00).<\/li>\n<\/ul>\n<h3>\u23f0 Horarios l\u00edmite para pedidos<\/h3>\n<ul>\n<li><strong>Estados Unidos:<\/strong> Los pedidos recibidos antes de las 4 PM PT se env\u00edan en 1 a 2 d\u00edas h\u00e1biles.<\/li>\n<li><strong>Canad\u00e1:<\/strong> Los pedidos recibidos antes de las 4:30 PM PT se enviar\u00e1n en 1 a 2 d\u00edas h\u00e1biles.<\/li>\n<\/ul>\n<h3>\ud83d\udce6 Rastreo de su pedido<\/h3>\n<p>Consulte la p\u00e1gina de historial de pedidos de su cuenta o visite <a href=\"https:\/\/neolife-usa.shipup.co\/\" target=\"_blank\" rel=\"noopener\">Rastrear mi pedido de EE. UU.<\/a> \/ <a href=\"https:\/\/neolife-canada.shipup.co\/\" target=\"_blank\" rel=\"noopener\">Rastrear mi pedido de Canad\u00e1<\/a>.<\/p>\n<h3>\ud83d\udcde Atenci\u00f3n al cliente y devoluciones<\/h3>\n<p>P\u00f3ngase en contacto con Soporte de Campo al <a href=\"tel:8004325842\">800.432.5842<\/a> (lunes a viernes, 7 a.m. a 5 p.m. PST). Nuestros productos est\u00e1n respaldados por una <strong>Garant\u00eda de Satisfacci\u00f3n del 100% por 90 d\u00edas<\/strong>.<\/p>\n<\/div>\n<\/details>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Welcome to NeoLife Shipping &amp; Operations Support. Find quick answers regarding order options, estimated processing times, standard freight fees, and local pickup details. \u26a1 Quick Jump to Topic: \ud83d\uded2 How [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-14803","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shipping Policies &amp; Operations - NeoLife Focus<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/focus.neolife.com\/shipping-policies-operations\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping Policies &amp; Operations - NeoLife Focus\" \/>\n<meta property=\"og:description\" content=\"Welcome to NeoLife Shipping &amp; Operations Support. 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