{"id":14404,"date":"2024-07-31T11:30:48","date_gmt":"2024-07-31T18:30:48","guid":{"rendered":"https:\/\/focus.neolife.com\/?page_id=14404"},"modified":"2026-09-06T11:47:04","modified_gmt":"2026-09-06T18:47:04","slug":"product-returns-satisfaction-guarantee","status":"publish","type":"page","link":"https:\/\/focus.neolife.com\/et\/product-returns-satisfaction-guarantee\/","title":{"rendered":"Product Returns & NeoLife’s Satisfaction Guarantee"},"content":{"rendered":"

<\/p>\n

\n

<\/p>\n

\n

At NeoLife, we are dedicated to offering only the best products backed by cutting-edge science and technology.<\/strong><\/p>\n

We source the highest quality ingredients to deliver products that work, and we stand behind them with a 100% Satisfaction Guarantee<\/strong>.<\/p>\n<\/div>\n

<\/p>\n

\ud83c\udf10 Prefer another language? \/ Pr\u00e9f\u00e9rez-vous une autre langue? \/ \u00bfPrefieres otro idioma?<\/strong>
\n
\n\ud83d\udc49 Lire en Fran\u00e7ais (French)<\/a>
\n\ud83d\udc49 Leer en Espa\u00f1ol (Spanish)<\/a>
\n<\/span><\/div>\n

<\/p>\n

\ud83d\udce6 Damaged or Missing Items<\/h2>\n

For customers, Members, and Promoters placing orders directly with NeoLife, shipping errors or damages must be reported as soon as possible. Promoters are also responsible for handling errors or damages on drop-shipment orders placed for Downline Distributors and Customers.<\/p>\n

How to report a problem:<\/strong><\/p>\n

    \n
  • Contact your Field Support Representative<\/strong> with your Invoice Number or Order Number from the packing slip.<\/li>\n
  • Your Representative will advise you on handling damaged items and arrange replacements for missing items.<\/li>\n<\/ul>\n
    Note:<\/strong> NeoLife is not responsible for orders shipped directly by Promoters rather than from the company.<\/div>\n
    \n

    <\/p>\n

    \ud83d\udd04 Customer & Member Returns<\/h2>\n

    All NeoLife Nutritional Supplements, Personal Care, Skin Care, and Home Care Products carry a 100% Satisfaction Guarantee<\/strong>. If you are not satisfied, you may return the unused portion within 90 days of purchase<\/strong> through one of the two options below:<\/p>\n

    <\/p>\n

    \n

    Option 1: Returning Directly to NeoLife<\/h3>\n

    When returning products directly to NeoLife, you may choose one of the following resolution options:<\/p>\n

      \n
    • Free replacement of the product<\/li>\n
    • Full store credit toward the purchase of another NeoLife product<\/li>\n
    • Refund of the full purchase price (less shipping & handling)<\/em><\/li>\n<\/ul>\n

      Return Instructions:<\/strong><\/p>\n

        \n
      1. Contact Field Support to request a Return Authorization Number (RA#)<\/strong> and return shipping label.<\/li>\n
      2. Include your Name<\/strong>, NeoLife ID Number<\/strong>, and RA#<\/strong> on a slip of paper inside the package.<\/li>\n
      3. Allow 5 to 8 business days<\/strong> (up to two weeks) from the day we receive your return to process your replacement or refund.<\/li>\n<\/ol>\n

        *Guarantee does not apply to products that have been intentionally damaged or misused.<\/em><\/p>\n<\/div>\n

        <\/p>\n

        \n

        Option 2: Returning to a Promoter<\/h3>\n

        Contact your selling Promoter directly to discuss your return. Your Promoter will offer you a choice of:<\/p>\n

          \n
        • Free replacement without charge<\/li>\n
        • Full credit toward the purchase of another NeoLife product<\/li>\n
        • Refund of the full purchase price (less shipping & handling)<\/em><\/li>\n<\/ul>\n

          If you purchased from a Promoter and are unable to resolve your return with them, NeoLife reserves the right to honor the guarantee directly upon proof of purchase.<\/em><\/p>\n<\/div>\n

          \n

          <\/p>\n

          \ud83c\udff7\ufe0f Promoter Returns & Guidelines<\/h2>\n

          If a Promoter wishes to return a product without replacing it, NeoLife will refund the full purchase price minus shipping and handling. Returns must be requested within 90 days of purchase<\/strong>.<\/p>\n

          <\/p>\n\n\n\n\n\n\n\n
          Item Type<\/th>\nRestocking Fee<\/th>\nNotes<\/th>\n<\/tr>\n<\/thead>\n
          Case Quantities<\/strong><\/td>\n10% Restocking Fee<\/td>\nDeducted from total refund<\/td>\n<\/tr>\n
          Single Units<\/strong><\/td>\n15% Restocking Fee<\/td>\nDeducted from total refund<\/td>\n<\/tr>\n
          Discontinued Items<\/strong><\/td>\nNon-Refundable<\/strong><\/td>\nReturns not accepted once stocked out<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
            \n
          • PV\/BV Adjustments:<\/strong> PV\/BV will be deducted from your totals for the current month. If no PV\/BV exists in the account at the time of return, a percentage will be deducted from the total refund amount.<\/li>\n
          • Freight Charge Waiver:<\/strong> NeoLife reserves the right to waive freight charges at its discretion if a product is deemed defective or below quality standards.<\/li>\n<\/ul>\n
            \n

            <\/p>\n

            \ud83c\udf10 Alternate Languages \/ Autres Langues \/ Otros Idiomas<\/h2>\n

            <\/p>\n

            <\/div>\n
            \nLire en Fran\u00e7ais (French Version)<\/summary>\n
            \n
            \n

            Chez NeoLife, nous nous engageons \u00e0 offrir uniquement les meilleurs produits soutenus par une science et une technologie de pointe.<\/strong><\/p>\n

            Nous nous approvisionnons en ingr\u00e9dients de la plus haute qualit\u00e9 pour cr\u00e9er des produits qui fonctionnent, et nous les soutenons avec une Garantie de Satisfaction \u00e0 100%<\/strong>.<\/p>\n<\/div>\n

            \ud83d\udce6 Articles Endommag\u00e9s ou Manquants<\/h3>\n

            Pour les clients, les Membres et les Promoteurs qui passent des commandes directement aupr\u00e8s de NeoLife, il est de votre responsabilit\u00e9 de signaler toute erreur d’exp\u00e9dition ou tout dommage d\u00e8s que possible.<\/p>\n

              \n
            • Contactez votre Repr\u00e9sentant de Soutien sur le Terrain<\/strong> avec le Num\u00e9ro de Facture ou le Num\u00e9ro de Commande.<\/li>\n
            • Votre Repr\u00e9sentant vous conseillera sur la fa\u00e7on de g\u00e9rer l’article endommag\u00e9 et organisera la correction de tout article manquant.<\/li>\n<\/ul>\n
              Note:<\/strong> NeoLife n’est pas responsable des commandes exp\u00e9di\u00e9es par les Promoteurs et non command\u00e9es directement aupr\u00e8s de l’entreprise.<\/div>\n

              \ud83d\udd04 Retours Clients et Membres<\/h3>\n

              Tous les produits NeoLife sont assortis d’une garantie de satisfaction \u00e0 100%. Vous pouvez retourner la portion non utilis\u00e9e dans les 90 jours suivant l’achat<\/strong>:<\/p>\n

              \n

              Option 1: Retourner directement \u00e0 NeoLife<\/h4>\n
                \n
              • Remplacement du produit sans frais<\/li>\n
              • Cr\u00e9dit complet pour l’achat d’un autre produit NeoLife<\/li>\n
              • Remboursement du prix d’achat complet (moins les frais d’exp\u00e9dition et de manutention)<\/em><\/li>\n<\/ul>\n

                Instructions de retour:<\/strong><\/p>\n

                  \n
                1. Demandez un num\u00e9ro d’Autorisation de Retour (RA#)<\/strong> et une \u00e9tiquette aupr\u00e8s du Soutien sur le Terrain.<\/li>\n
                2. Incluez votre Nom<\/strong>, votre ID NeoLife<\/strong>, et le RA#<\/strong> dans le colis.<\/li>\n
                3. Veuillez pr\u00e9voir entre 5 et 8 jours ouvrables<\/strong> pour le traitement.<\/li>\n<\/ol>\n<\/div>\n
                  \n

                  Option 2: Retourner \u00e0 un Promoteur<\/h4>\n

                  Contactez directement le Promoteur vendeur pour choisir entre un remplacement sans frais, un cr\u00e9dit complet, ou un remboursement complet (moins frais de port).<\/p>\n<\/div>\n

                  \ud83c\udff7\ufe0f Retours Promoteurs et Directives<\/h3>\n\n\n\n\n\n\n\n
                  Type d’article<\/th>\nFrais de restockage<\/th>\nNotes<\/th>\n<\/tr>\n<\/thead>\n
                  Quantit\u00e9s par caisse<\/strong><\/td>\nFrais de 10%<\/td>\nD\u00e9duit du remboursement total<\/td>\n<\/tr>\n
                  Unit\u00e9s individuelles<\/strong><\/td>\nFrais de 15%<\/td>\nD\u00e9duit du remboursement total<\/td>\n<\/tr>\n
                  Produits discontinu\u00e9s<\/strong><\/td>\nNon-remboursables<\/strong><\/td>\nNon accept\u00e9s une fois \u00e9puis\u00e9s<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
                    \n
                  • Ajustements PV\/BV:<\/strong> Le PV\/BV sera d\u00e9duit des totaux du mois en cours.<\/li>\n
                  • Exemption de transport:<\/strong> NeoLife se r\u00e9serve le droit d’exempter les frais de transport \u00e0 sa discr\u00e9tion en cas de produit d\u00e9fectueux.<\/li>\n<\/ul>\n<\/div>\n<\/details>\n

                    <\/p>\n

                    <\/div>\n
                    \nLeer en Espa\u00f1ol (Spanish Version)<\/summary>\n
                    \n
                    \n

                    En NeoLife, nos dedicamos a ofrecer solo los mejores productos respaldados por ciencia y tecnolog\u00eda de vanguardia.<\/strong><\/p>\n

                    Obtenemos ingredientes de la m\u00e1s alta calidad y los respaldamos con una Garant\u00eda de Satisfacci\u00f3n del 100%<\/strong>.<\/p>\n<\/div>\n

                    \ud83d\udce6 Art\u00edculos Da\u00f1ados o Faltantes<\/h3>\n

                    Para clientes, Miembros y Promotores que realizan pedidos directamente con NeoLife, reportar cualquier error de env\u00edo o da\u00f1os lo antes posible.<\/p>\n

                      \n
                    • Contacte a su Representante de Soporte de Campo<\/strong> con su N\u00famero de Factura o N\u00famero de Pedido.<\/li>\n
                    • Su Representante le asesorar\u00e1 sobre c\u00f3mo manejar el art\u00edculo da\u00f1ado y coordinar\u00e1 el reemplazo de los faltantes.<\/li>\n<\/ul>\n
                      Nota:<\/strong> NeoLife no es responsable de los pedidos enviados directamente por Promotores.<\/div>\n

                      \ud83d\udd04 Devoluciones de Clientes y Miembros<\/h3>\n

                      Todos los productos tienen una garant\u00eda de satisfacci\u00f3n del 100%. Puede devolver la porci\u00f3n no utilizada dentro de los 90 d\u00edas de la compra<\/strong>:<\/p>\n

                      \n

                      Opci\u00f3n 1: Devolver directamente a NeoLife<\/h4>\n
                        \n
                      • Reemplazo del producto sin cargo<\/li>\n
                      • Cr\u00e9dito completo para la compra de otro producto NeoLife<\/li>\n
                      • Reembolso del precio total de compra (menos gastos de env\u00edo y manejo)<\/em><\/li>\n<\/ul>\n

                        Instrucciones de devoluci\u00f3n:<\/strong><\/p>\n

                          \n
                        1. Solicite un n\u00famero de Autorizaci\u00f3n de Devoluci\u00f3n (RA#)<\/strong> y etiqueta con Soporte de Campo.<\/li>\n
                        2. Incluya su Nombre<\/strong>, N\u00famero de ID<\/strong> y el RA#<\/strong> dentro del paquete.<\/li>\n
                        3. Por favor permita entre 5 a 8 d\u00edas h\u00e1biles<\/strong> para procesar su solicitud.<\/li>\n<\/ol>\n<\/div>\n
                          \n

                          Opci\u00f3n 2: Devolver a un Promotor<\/h4>\n

                          Contacte directamente al Promotor vendedor para elegir entre un reemplazo sin cargo, cr\u00e9dito completo o reembolso completo (menos env\u00edo\/manejo).<\/p>\n<\/div>\n

                          \ud83c\udff7\ufe0f Devoluciones de Promotores y Directrices<\/h3>\n\n\n\n\n\n\n\n
                          Tipo de Art\u00edculo<\/th>\nTarifa de Reposici\u00f3n<\/th>\nNotas<\/th>\n<\/tr>\n<\/thead>\n
                          Cantidades por Caja<\/strong><\/td>\nTarifa del 10%<\/td>\nDeducido del reembolso total<\/td>\n<\/tr>\n
                          Unidades Individuales<\/strong><\/td>\nTarifa del 15%<\/td>\nDeducido del reembolso total<\/td>\n<\/tr>\n
                          Productos Descontinuados<\/strong><\/td>\nNo Reembolsable<\/strong><\/td>\nNo se aceptan una vez agotados<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
                            \n
                          • Ajustes de PV\/BV:<\/strong> El PV\/BV se deducir\u00e1 de sus totales del mes en curso.<\/li>\n
                          • Exenci\u00f3n de Flete:<\/strong> NeoLife se reserva el derecho de eximir cargos de env\u00edo a su discreci\u00f3n en productos defectuosos.<\/li>\n<\/ul>\n<\/div>\n<\/details>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

                            At NeoLife, we are dedicated to offering only the best products backed by cutting-edge science and technology. 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